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Access to Services

FIREFLY Central Intake Process

FIREFLY Central Intake, processes referrals for a wide range of voluntary children’s services throughout the Kenora and Rainy River Districts.

Services can be accessed for children and youth from birth until the age of 18, or up to the age of 21 if they are in school and living in Ontario.

Central Intake assists individuals who have a concern about a child/youth’s development, day-to-day functioning, who is experiencing a mental health concern or who has multiple and/or complex special needs.

To Make A Referral:

Ages 0-18

If you are the parent/caregiver of a child/youth in need of services:

To make a referral, please call 1-833-696-5437 – toll free to all locations or e-mail us at

Up to age 18

If you are you a youth and would like to access Mental Health Services:

Click here from your computer, iPad or tablet to complete the CYMH Self Referral Form: Under 18 years of age, you can access a self-referral form

If you complete this self-referral form and you have not heard back from FIREFLY within 48 hours, please call our Centralized Intake number: 1-833-696-5437.

Click the QR code from your phone to access the CYMH Self Referral Form:

Ages 0-18

If you are a Third Party Professional supporting a child/youth: Complete a General Referral Form:

All Ages

For Third Party referrals (or parents). Please complete the appropriate Screener(s) for the service you are requesting:

General questions about FIREFLY Services call: 1-833-696-5437.

Crisis Support Services

FIREFLY and Dryden Regional Health Centre After-Hours Mental Health Support (DRYDEN ONLY)

Child & Youth Mental Health Outreach Services provides confidential after-hours mental health response services to children and youth, and their families, Monday to Friday from 12 p.m. – 9 p.m. by texting or calling 807-216-0075. Mobile outreach services can be provided at the Dryden Regional Health Centre, youth centre, schools, within the home, and at other safe locations within the community.

FIREFLY Office Locations

P.O. Box 2309, 211 Main Street
Atikokan, ON
Fax: 807-597-4884

75C Van Horne Avenue
Dryden, ON
P8N 2B2
Fax: 807-223-2791

Fort Frances
Ste. 201, 240 First Street E.
Fort Frances, ON
P9A 1K5
Fax: 807-274-0482

820 Lakeview Drive
Kenora, ON
P9N 3P7
Fax:  807-467-5553

Red Lake
201 Howey Street, P.O. Box 1190
Red Lake, ON
Fax: 807-727-2686

Sioux Lookout
86 Third Avenue North
Sioux Lookout, ON
P8T 1H1
Fax: 807-737-1998