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Your Privacy


FIREFLY is committed to protecting the privacy rights of our clients and their personal information. The Agency bases its privacy practices on the requirements of the federal Personal Information Protection and Electronic Documents (PIPEDA) and the provincial Personal Health Information Protection Act (PHIPA).

Collection of Personal Health Information

We collect personal health information directly from you, from someone authorized to act on your behalf and indirect from other sources, such as other care providers, schools and physicians, where we have obtained consent to do so or if the law permits. Examples of personal health information that we collect include your health history and records of care or treatment you may have received elsewhere. We will not collect personal health information if other information will serve the purpose, and we will not collect more personal information than what is necessary to meet the purpose.

Use and Disclosure of Personal Health Information

The Agency uses and may disclose your personal health information in order to:

  • Provide assessment, treatment, counseling, and other services.
  • Plan, administer, and manage our internal operations.
  • Conduct risk management and quality improvement activities.
  • Facilitate review by accrediting and governing bodies.
  • Conduct research and compile statistics.
  • Comply with legal and regulatory requirements.
  • Fulfill other purposes permitted or required by law.

We may share your personal health information with other health care providers for the purposes of providing health care services, and unless you tell us otherwise, we assume that we have your consent to do so.

Access & Correction of Records

You have the right to request access to and correction of your personal health information and you can do so by contacting your FIREFLY service provider or our Privacy Officer, identified below.


We will take all reasonable steps to ensure that person health information in our custody and control is protected against theft, loss, and unauthorized use or disclosure. Please ask for a copy of our privacy policy, which explains the steps we take to protect your personal health information.

In the unfortunate event that your personal health information is stolen, lost, or accessed by unauthorized persons, we will inform you at the finest reasonable opportunity.

Privacy Risks in Communicating by Email and Text

Click here to review information about communicating with FIREFLY by email and text including what we can use these forms of communication for, limitations to email and text communication, and privacy risks with electronic communication.

Privacy Officer

If you have any questions or concerns regarding the privacy and/or information practices at FIREFLY, please contact our Privacy Officer, Jennifer Marquis or Ashley Hoffmeister, at 807-467-5417.

Privacy Commissioner of Ontario

If you are unable to resolve a privacy issue directly with FIREFLY, you may contact the Information and Privacy Commissioner of Ontario at:

2 Bloor Street East – Suite 1400
Toronto, ON
M4W 1A8