Getting Started
ORIENTATION OF SERVICES
Accessibility
FIREFLY staff has been trained in Accessibility Standards for Customer Service; to help us understand that people with disabilities may have different needs.
Your Privacy
FIREFLY is committed to protecting the privacy rights of our clients and their personal information.
Quality & Complaints
Quality improvement is an ongoing priority at FIREFLY. This allows us to review our current performance and continually strive to increase client satisfaction, improve outcomes, and enhance services.
Rights & Responsibilities
Services are voluntary and you will receive service only if you agree to participate. FIREFLY cannot compel anyone to receive service. Learn more about your rights and responsibilities today.
Infection Prevention and Control
Clients and families play an important role in promoting infection prevention and control activities. FIREFLY works to protect the health and safety of our clients and families, staff and all visitors.