ORIENTATION OF SERVICES
FIREFLY staff has been trained in Accessibility Standards for Customer Service; to help us understand that people with disabilities may have different needs.
Quality & Complaints
Quality improvement is an ongoing priority at FIREFLY. This allows us to review our current performance and continually strive to increase client satisfaction, improve outcomes, and enhance services.
Rights & Responsibilities
Services are voluntary and you will receive service only if you agree to participate. FIREFLY cannot compel anyone to receive service. Learn more about your rights and responsibilities today.