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Getting Started

ORIENTATION OF SERVICES

Accessibility

FIREFLY staff has been trained in Accessibility Standards for Customer Service; to help us understand that people with disabilities may have different needs.

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Your Privacy

FIREFLY is committed to protecting the privacy rights of our clients and their personal information.

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Quality & Complaints

Quality improvement is an ongoing priority at FIREFLY. This allows us to review our current performance and continually strive to increase client satisfaction, improve outcomes, and enhance services.

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Rights & Responsibilities

Services are voluntary and you will receive service only if you agree to participate. FIREFLY cannot compel anyone to receive service. Learn more about your rights and responsibilities today.

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