Quality

Our commitment to you

Quality improvement is an ongoing priority at FIREFLY. This allows us to review our current performance and continually strive to increase client satisfaction, improve outcomes, and enhance services.

Complaints

We value your feedback

Your views can help us improve our services. Should you have a concern about the services you are receiving, please talk to us so that we can address it immediately. As everyone may not be comfortable presenting their concerns alone, FIREFLY welcomes you to invite a person of your choice to be present with you.

Please view our Service Complain Procedure brochure, which outlines the steps you can take to make your concerns known.