Here at FIREFLY our Centralized Intake processes referrals for the wide range of programs and services we offer throughout the Kenora and Rainy River Districts.
Services can be accessed for children and youth from birth until the age of 18, or up to the age of 21 if they are in school and living in Ontario.
If you are looking for a specific program or you know what you or the child you are referring requires, please click on one of the buttons below to start the referral process or call Centralized Intake at 1-833-696-5437 – toll free, or e-mail us at [email protected]. If you are unsure what your child needs, scroll down to learn more about the SmartStart Hub offered through Centralized Intake.
Wondering what happens after you submit a referral or contact Centralized Intake? Check out our videos in the Resources Box to learn more about our process.
If you or someone you know is in severe distress and are at risk of self-harm or harming another person, please call 911.
You can also contact Crisis Response Services at 1-866-888-8988.
Click on an option below to get started. Please note each section below contains links and documents specific to your referral type.
If you are the parent or caregiver of a child or youth (up to age 18) and would like to access Mental Health Services, complete the CYMH Online Referral Form below.
If you complete the online referral form and you have not heard back from FIREFLY within 48 business hours (Monday-Friday 8:30 AM-4:30 PM), please call our Centralized Intake number: 1-833-696-5437.
If you are the parent or caregiver of a child or youth (up to age 18) and would like to access developmental services such as Physiotherapy, Speech-Language Pathology, Occupational Therapy, etc. please click on the link below to complete our online General Referral Form. If you are concerned about your child’s development but don’t know what help you need, please complete the General Referral Form and we will reach out to have a conversation about how we can support your family. To help with the referral, please include any documents that explain the child or youth’s needs. You can also fill out the service request screeners found below and email them to [email protected].
If you’d prefer to print and complete the form, please click below to access a downloadable PDF. You can drop off the completed form in person at a FIREFLY office or email to [email protected].
If you are a youth (up to age 18) and would like to access Mental Health Services, complete the Mental Health Self Referral Form below:
If you complete the online self-referral form and you have not heard back from FIREFLY within 48 business hours (Monday-Friday 8:30 AM-4:30 PM), please call our Centralized Intake number: 1-833-696-5437.
If you would like to access developmental services such as Physiotherapy, Speech-Language Pathology, Occupational Therapy, etc. please click on the link below to complete our online General Referral Form. If you are concerned about your development but don’t know what help you need, please complete the General Referral Form and we will reach out to have a conversation about how we can support you. To help with the referral, please include any documents that explain your needs. You can also fill out the service request screeners found below and email them to [email protected].
If you’d prefer to print and complete the form, please click below to access a downloadable PDF. You can drop off the completed form in person at a FIREFLY office or email to [email protected].
If you are a Primary Care Provider and would like to refer a child or youth for service(s), please click on the button below to fill out the OCEAN referral.
If you are a Mental Health staff member at the Kenora Catholic District School Board or The Northwest Catholic District School Board, please click the “Ocean Referral” button below to complete the referral form.
All other school staff, community members, or third-party professionals supporting a child or youth (up to age 18) can assist the capable child or youth in referring to our Mental Health Services through the Mental Health Online Referral Form below:
If you complete the online referral form and you have not heard back from FIREFLY within 48 business hours (Monday-Friday 8:30 AM-4:30 PM), please call our Centralized Intake number: 1-833-696-5437.
If you are a community member, school staff, or third-party professional supporting a child or youth (up to age 18) and would like to refer them to developmental services such as Physiotherapy, Speech-Language Pathology, Occupational Therapy, etc. please click on the link below to complete our online General Referral Form. To help with the referral, please include any documents that explain the child or youth’s needs, including the service request screeners found below and email them to [email protected].
If you’d prefer to print and complete the form, please click below to access a downloadable PDF. You can drop off the completed form in person at a FIREFLY office or email to [email protected].
FIREFLY is one of Ontario’s SmartStart Hubs, a service available to families with children from birth to 18 years old. Children aged 19-21 who attend publicly funded schools can also access SmartStart Hub services.
The SmartStart Hub offered through Centralized Intake is designed for families who are concerned about their child’s development and:
To read more about what to expect from the SmartStart Hub offered through Centralized Intake click here.
Regular Office Hours: Monday to Friday 8:30am – 4:30pm
P.O. Box 2309, 211 Main Street
Atikokan, ON
P0T 1C0
807-597-4528
Fax: 807-597-4484
P.O. Box 1190, 201 Howey Street
Red Lake, ON
P0V 2M0
807-727-9064
Fax: 807-727-2686
75C Van Horne Avenue
Dryden, ON
P8N 2B2
807-223-8550
Fax: 807-223-2791
86-A Third Avenue N
Sioux Lookout, ON
P8T 1L2
807-737-2086
Fax: 807-737-1998
*By Appointment Only
5 Spruce Street
Ear Falls, ON
P0V 1T0
807-222-2257
*By Appointment Only
717 John Street
Thunder Bay, ON
P7B 1Z7
1-800-465-7203
Fax: 807-789-1701
281 Second Street East, Unit G
Fort Frances, ON
P9A 1M6
807-274-9251
Fax: 807-274-0482
820A Lakeview Drive
Kenora, ON
P9N 3P7
1-800-465-7203
Fax: 807-467-5553
820A Lakeview Drive
Kenora, Ontario
P9N 3P7
