Help For Parents

We can help you to help your child

If you have a question or concern about your child's mental health and well-being, FIREFLY can help.

Children’s Mental Health

Child and youth mental health counselling focuses on identified emotional, social, and behavioural challenges through individual, group or family sessions, and the provision of resources. 

Services are provided within the context of the family, culture and community and can be provided in a range of settings.

Child and Youth Developmental Services

Providing service and support to children 0 – 18 with physical, developmental, communication or multiple special needs to help them achieve their potential, develop independence and enrich their quality of life.

The rehabilitation plan will depend on the needs of the child, parents and caregivers, and the resources available in the community.

Which of the following issues is your child experiencing?

Happy wife, husband and daughter on couch.

Frequently Asked Questions

Q: How can FIREFLY help my family?

A: FIREFLY supports families to assist children and youth to strengthen and develop the skills they need to thrive and grow in activities of day-to-day life at home and in their community. 

Q: What services are offered at FIREFLY?

A: Autism, Best Starts Hubs, Youth Justice, Child and Family Intervention

Child Care, Healthy Starts/Canadian Prenatal Nutrition Program, Infant and Child Development, Mental Health Prevention Services, Occupational Therapy, Physiotherapy, Respite (in and out of home), Speech-Language Pathology, SNAP®, Tele-mental Health, Treatment Foster Care, Youth Mental Health Court Worker, and Zero to Six Mental Health.

Q: How do I get started?

A: Contact us at 1-833-696-5437 or connect with us at one of our area offices.

Q: How will my family’s privacy be respected?

A: FIREFLY is committed to protecting the privacy of your personal information and we have well developed policies and procedures that comply with the Personal Health Information Protection Act (PHIPA). We have always recognized that your information is private and have always held our practices to the highest of standards that all health care agencies in Ontario follow.

Within FIREFLY, all employees, volunteers, students, board members and service providers are required to keep to the Agency’s Privacy Policy Statement, which ensures your privacy.

Because of the nature of some of our services, it may become necessary to share your personal and private information with other agencies. You will always be informed of this sharing and be asked to give separate consent. Your information may also be shared or disclosed to other agencies or organizations as required by law or regulations. The situations in which your information would be shared without your consent include the following: your family member(s) is at risk of harming themselves or others or we have reason to suspect that a child or young person has been or is currently being abused or is at risk of abuse.

Q: What part do I play as a parent/guardian in my family receiving services?

A: When you access services for your child, we will discuss with you what we are able to do and what services might look like.  Once you understand FIREFLY Services we will ask you to consent. If you choose to, we will work closely with other service providers to ensure that there is a good understanding of your child’s needs. 

If your child is 12 years of age and older, they have the right to access services without your knowledge or consent.  Duty to report requires that you will be informed of any risk behaviours or concerns that your child is at risk.  Child and Family centered goals will be created with your input/direction.  You will have opportunities throughout services to provide input.

Contact FIREFLY

To learn more about the options available to you, contact FIREFLY toll free today at 1-800-465-7203. For location information, visit our Contact Us page.